Instructor and Participant Guides
CSS_Bronze_IG V1 Data Plates 20211003.pdfParticipant Guide
This sample provides a peek at the first few pages of the participant guide for a Customer Service and Sales Representative in a Bronze level certification program along with one of the sections (Data Plates) designed specifically for Virtual learning.
The companion presentation contains instructor and producer preparation notes upfront and classroom instructor and producer notes in the Notes portion of the .ppt slides.
CSS_Bronze_IG V1 Data Plates 20211003.pdfInstructor Guide
This sample provides a peek at the first few pages of the participant guide for a Customer Service and Sales Representative in a Bronze level certification program along with one of the sections (Data Plates) designed specifically for Virtual learning.
The companion presentation contains instructor and producer preparation notes upfront and classroom instructor and producer notes in the Notes portion of the .ppt slides.